Return & Refund Policy

Refund Policy 

Due to the perishable nature of our products, we do not have a general refund policy. We want to ensure that our customers receive the freshest and highest quality produce possible, and refunds can lead to food waste.

However, we will provide a return and refund if the damage to the product happened within our control. For example, if we ship you a damaged product or if your order is incorrect, please contact us within 24 hours of delivery and we will be happy to resolve the issue.

To request a refund, please provide us with a photo of the damaged product and a copy of your order confirmation. We will review your request and issue a refund if it is approved.

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again then contact your credit card company, it may take some time before your refund is officially posted next contact your bank there is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at help@zippicart.in

Exchanges

100% refund is available if order is cancelled prior to dispatch. Once dispatch, order cancelation will not be available. 

We will review your cancelations and refunds and will inform you within 24hrs post-dispatch.

Thank you for your understanding.

Grievances

In the event You have any grievances relating to the Privacy Policy, please inform within 24 hours of occurrence of the instance from which the grievance has arisen, by writing an email at help@zippicart.in